Terms of Service

Last updated: July 20, 2026

Welcome to Vivento. These Terms of Service govern your use of our website and the purchase of products from our store. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. General

Throughout the site, the terms "we," "us," and "our" refer to Vivento.

We reserve the right to update, modify, or replace any part of these Terms of Service at any time. Changes become effective immediately upon being posted on the website.

2. Eligibility

By using this website, you confirm that you are at least the age of majority in your country or have permission from a parent or legal guardian.

You agree not to use our products or services for any unlawful purpose or in violation of any applicable laws.

3. Products

We strive to provide accurate descriptions and images of all products.

However:

• Product images are provided for illustrative purposes only.
• Minor differences in color, appearance, packaging, or dimensions may occur.
• Such variations do not constitute a defect and are not valid grounds for a refund or replacement.

We reserve the right to modify or discontinue any product without prior notice.

4. Pricing

All prices displayed on our website are subject to change without notice.

If a pricing error occurs, we reserve the right to cancel the affected order and issue a full refund if payment has already been received.

5. Orders

We reserve the right to refuse, limit, or cancel any order for reasons including but not limited to:

• Product availability.
• Errors in pricing or product information.
• Suspected fraud or unauthorized transactions.

If your order is cancelled after payment has been processed, you will receive a full refund.

6. Shipping

Orders are processed and shipped according to our Shipping Policy.

Estimated delivery times are 24–72 business hours, although delays may occur due to circumstances beyond our control, including courier services, customs, weather conditions, or peak demand periods.

Estimated delivery times are not guaranteed.

7. Returns & Refunds

Returns and refunds are handled in accordance with our Refund & Return Policy.

Customers are encouraged to review this policy before placing an order.

8. Claims

If your order arrives damaged, incorrect, or incomplete, you must contact us within 48 hours of delivery.

To process your claim, you must provide:

• A photo of the package.
• A photo of all received items.
• A clear photo of the shipping label.

Claims submitted without the required evidence may not be eligible for replacement, reshipment, or refund.

9. Intellectual Property

All content available on this website, including but not limited to logos, text, images, graphics, product descriptions, and designs, is the property of Vivento or its licensors.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Vivento shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.

Our maximum liability shall not exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms limits any statutory rights that consumers may have under applicable law.

11. Third-Party Services

Our website may include links to third-party websites or services.

Vivento is not responsible for the content, privacy practices, or policies of any third-party websites.

12. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where Vivento operates, without prejudice to any mandatory consumer protection rights.

14. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Vivento
Email: oriol.omv@gmail.com