Shipping Policy

Last updated: July 20, 2026

Thank you for shopping with Vivento. We are committed to delivering your order as quickly and efficiently as possible.

Processing Time

Orders are processed within 1 business day after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Estimated delivery time is 24–72 business hours after dispatch.

Please note that delivery times are estimates and may occasionally be affected by circumstances beyond our control, including courier delays, weather conditions, customs procedures, or periods of high demand.

Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

Any free shipping promotions will be clearly indicated on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Vivento is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Delivery Issues

If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery.

To help us investigate your claim, please provide:

• A photo of the package.
• A photo of all received items.
• A clear photo of the shipping label.

Claims submitted without the required evidence may not be eligible for replacement, reshipment, or refund.

International Shipping

If international shipping is available, customers are responsible for any customs duties, import taxes, or other fees imposed by their country's authorities.

Contact Us

If you have any questions regarding shipping, please contact us:

Vivento
Email: oriol.omv@gmail.com