Refund & Return Policy

Last updated: July 20, 2026

At Vivento, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include all accessories and documentation (if applicable).

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned:

• Gift cards.
• Personalized or custom-made products.
• Items marked as final sale.
• Products that have been used, damaged, or altered after delivery.

Return Process

To initiate a return, please contact us at:

Email: oriol.omv@gmail.com

Please include:

• Your order number.
• The reason for the return.
• Photos of the product if it is damaged or incorrect.

We will provide instructions on how to return your item.

Return Shipping Costs

If the return is due to:

• A damaged, defective, or incorrect item, Vivento will cover the return shipping costs.
• A change of mind or customer preference, the customer is responsible for the return shipping costs.

Shipping fees paid at checkout are non-refundable unless the return is due to our error.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong product.

To request an exchange, please contact:

Email: oriol.omv@gmail.com

Damaged, Incorrect or Incomplete Orders

If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery.

To process your claim, you must provide:

• A photo of the package.
• A photo of all received items.
• A clear photo of the shipping label.

Cancellations

Orders may be cancelled only before they have been shipped.

Once an order has been dispatched, it can no longer be cancelled and must follow the return process.

Items Not Eligible for Return

Returns or refunds will not be accepted for:

• Minor differences in color, size, or appearance compared to product images.
• Claims regarding product appearance when images are used for illustrative purposes only.
• Missing item claims submitted without the required photographic evidence.
• Normal wear and tear or damage caused after delivery.

Contact

If you have any questions regarding our Return & Refund Policy, please contact us:

Vivento
Email: oriol.omv@gmail.com